Hope everyone is keeping safe!
Just a little update that we are all doing fine here in Singapore and are still operating as per usual.
Our current lead time is approximately 2-3 weeks.
All local orders will be sent either via courier or Smartpac.
Courier is door-to-door whereas Smartpac goes straight into your letterbox. You will be able to choose your preferred shipping option at checkout.
Both options are trackable and their shipping durations are 1-2 working days.
*Self-pick up option is now available at our workshop in Chai Chee. Do remember to observe safe distancing rules and check-in /check-out using the QR code displayed on our main door.
International shipments may be substantially delayed due to global border closures and reduction of flight frequencies.
All parcels will come with a tracking number, however we have also been experiencing slow updates of shipment status.
Due to a sharp increase in courier shipping fees to certain countries*, to keep our shipping fees the same, parcels to these countries will be sent via Singapore Post's Registered mail instead. These packages can also expect to experience a lag time for its tracking number to be updated into the system as this is being done manually for this period.
We are constantly monitoring the rates and will revert back to sending them via courier once the rates come back down.
Currently, shipment to Taiwan, Hong Kong and Malaysia are back on Aramax / UPS.
* USA, Europe, UK, Australia, New Zealand, Japan
Please note that whether a shipment will be delayed is unpredictable. We've experienced packages sent earlier but arriving almost a week later than a parcel which was sent in a later batch. Shipment delays are out of our control, so do consider purchasing locally if you need to receive the items urgently.
Thank you for your patience, understanding and continued support!
Stay safe and healthy guys!
Geri, Big Boss & Olly