退款政策

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bossandolly.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bossandolly.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as dog treats) and personalised items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
If you would like to exchange an item for a different size or product, please contact us at hello@bossandolly.com within 14 days of receiving your order. Items must meet the return eligibility conditions stated above.

Customers are responsible for return shipping and any shipping costs for the replacement item, unless the item received was incorrect, defective or damaged.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable. For orders that qualified for free shipping, the actual outbound shipping cost incurred by us may be deducted from the refund amount.

Customers are responsible for return shipping costs unless the item received was incorrect, defective or damaged.